It’s Thursday – We’re Open 9am – 9pm (9am – 9pm M&S)

It’s Thursday – We’re Open 9am – 9pm (9am – 9pm M&S)

Centre Information

All the information you can find on the facilities and services

Parking Information

Public Facilities



Parking Information:

Park up and enjoy a day in Ballymena Town Centre, without worrying about where you’ve left the car!

Private Car Park:

Fairhill’s privately owned car park has designated disabled and family spaces as well as electric vehicle charging available within its demise

Family Spaces:

Located in surface carpark, rooftop carpark and levels 0, 2, 4 and 6 within the multistorey.

Disabled Spaces:

Located in surface carpark, rooftop carpark and levels 0, 2, and 6 within the multistorey

EV Charging Points:

There is 1 device and 2 connectors available at Fairhill Shopping Centre, Ballymena (BT43 6UF) which are free to use. These electric car charging points are operated under the ecar NI network and are located to the front of the centre in the carpark*.


RFID card required to access (free)
Device 1 Type 2 (22kW)

Parking Charges:

0-1 hour: £1.00
1-2 hour: £1.50
2-3 hour: £1.80
3-4 hour: £2.20
4-5 hour: £5.00
5-6 hour: £6.00
6-7 hour: £7.00

Thereafter £1.00 per hour

Credit and debit cards accepted. Lost tickets are charged from the time of customer’s entry.

Free Parking:

Free parking is available every Thursday and Friday evening from 6pm – 9pm and All-day Sunday. Tickets must be presented for validation at the pay station before exiting the car park.

Public facilities:

Park up and enjoy a day in Ballymena Town Centre, without worrying about where you’ve left the car!

Cash Machines:

Need to withdraw cash? Use one of our cash machines to withdraw your money, check your balance and other services. Our cash machines are located in the following areas:

  • Ground Floor beside Boots
  • Ground Floor at Foodcourt stairs
  • Ground Floor in Carpark

First Aiders:

There are trained first aiders both within Fairhill’s management and throughout our stores. If you need assistance during your visit to Fairhill, contact a member of security who will bring you to a trained first aider. In the event of a fire, normal fire evacuation processes will be in place.

Free WiF:

Select “FAIRHILL WIFI” from your network list and follow the instructions to connect.

Lost Property:

Have you lost or misplaced something when visiting Fairhill Shopping Centre? Please contact us via telephone to check if your lost item(s) have been handed in. The phone number to call is 028 2565 1199 and this line is open for lost property enquiries from 9am to 5pm on weekdays. Our stores and restaurants also have individual lost property too, so it is worth contacting the shops you visited. Their contact details can be found on the store finder.

Photo Booth:

Need a high-quality passport photo? A Photo booth is available on the mall beside River Island Kids which includes chip and PIN payments.

Public Lifts:

  • On the Next Mall
  • On the Toilet Corridor
  • On the Ground Floor beside Hays
  • In the Food Court
  • On the Roof Top Carpark
  • In the Multi Storey Carpark

Toilet Facilities:

The toilet facilities at Fairhill Shopping Centre can be found:

  • Ground Floor
  • First Floor Food Court
  • First Floor in M&S
  • Starbucks
  • Caffe Nero

All five toilet areas also include disabled toilets or have disabled access


Seating is available throughout the mall, in the food court and within our eateries


If a customer requires a wheelchair our staff will be able to assist any visitors who notify us 24 hours in advance to avail of a centre’s wheelchair for the duration of their visit

Please call 028 2565 1199 to reserve a wheelchair


Fairhill is patrolled by security guards on a daily basis.


The centre and car parks are fully covered by CCTV to ensure you, and your belongings are kept safe at all times

Smoke Free Zone:

The Centre, including external entrance and exit areas belonging to the Centre, are smoke-free zones (this includes vaping).


Baby changing rooms are available throughout the centre.

Changing rooms:

They feature in public convenience areas on the Ground Floor; First Floor Food Court; and on the First Floor in M&S

Soft Play:

Time to enjoy play time all day every day! Our Stay and Play Soft Play Area can be found at our kid’s corner outside Next & New Look. Designed to keep the kids entertained during your shopping trip!

Suitable for children aged 5 & under. FREE entry.