It’s Thursday – We’re Open 9am – 9pm (9am – 9pm M&S)

It’s Thursday – We’re Open 9am – 9pm (9am – 9pm M&S)

help Centre

Your go-to resource for all customer questions. 

Vechicle Information

Car Parking

Fairhill management and security staff will be delighted to welcome you back and will be available to assist you during your visit.

Fairhill Shopping Centre is in the heart of Ballymena Town centre, one of the best shopping towns in Northern Ireland.

With a distinctive mix of high street labels, it’s easy to find this season’s freshest new looks and wardrobe essentials with an inspirational selection of over 30 UK retail specialists to choose from. See our complete store listing here.

Flat Car Batteries/Flat Tyres

Fairhill security guards are available to assist with flat car batteries and flat tyres.

E-Car

Electric car charging is available. Car parking charges apply.

Pick Up Point

For those picking up family and friends and not wishing to park, a Pick Up Point is available outside the Debenhams door.

Public Facilities

Public Lifts

All lifts will be operational but reserved for the elderly and those with mobility difficulties.

Internet Access

Available through Wi-Fi throughout the mall.

Seating

 Seating is available throughout the mall, in the food court and within our eateries.

ATMs

All ATMs are working and have been serviced.

They can be found:

  • Below the food court stairs – Note Machine.
  • Beside Boots – Danske Bank ATMs.
  • On exit from M&S food hall – Ulster Bank ATM.
Lost Property

The Centre has a lost property office located in Centre Management. If you have lost an item during your time at Fairhill, contact a member of security who will be more than happy to help you. Similarly, if you find an item within Fairhill, please give it to a member of security who will log it as lost property. Call 028 2565 1199 Ext: 5 for more information on lost property.

Safety

Security

Fairhill is patrolled by security guards on a daily basis. The centre and car parks are fully covered by CCTV to ensure you, and your belongings are kept safe at all times.

Our security team will be on hand to ensure that all safety measures are being carried out daily throughout the centre. Please familiarise yourself with our procedures in place before visiting, they can be found here.

Children

Soft Play Area

Our soft play area is open – please follow the guidelines when using.

Baby Changing Unit

The facility will operate as normal with extra sanitising in place. If the facility is abused, we will need to reconsider and possibly temporarily withdraw the facility.